Privacy Policy

Peps R Us ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or place an order. All products supplied by Peps R Us are strictly for laboratory and research use only.

We may collect the following personal information:

• Name, email address, delivery address, and phone number provided at checkout
• Order history, payment confirmation records (we do not store card details)
• Correspondence with our support team
• Basic technical data such as IP address, browser type, and pages visited

Personal information is used to:

• Process and dispatch your orders
• Communicate about your order, delivery, or account
• Provide customer support and respond to enquiries
• Issue tax invoices and maintain accurate accounting records
• Detect and prevent fraud, misuse, or breach of our Terms
• Send occasional updates or offers, only where you have opted in

Card payments are processed by a third-party payment processor. Peps R Us does not store or process card details directly. The processor's own privacy and security practices apply to that transaction data.

We use cookies and similar technologies to keep the site functioning, remember your preferences (such as age verification and email capture), and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work correctly as a result.

We only share personal information where necessary to:

• Fulfil your order (e.g. providing your address to Australia Post)
• Process payments through our payment provider
• Comply with a legal obligation, court order, or lawful request from authorities
• Protect our rights, property, or the safety of our staff and customers

We do not sell or rent your personal information to third parties.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. However, no transmission over the internet is completely secure, and you provide information at your own risk.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including accounting, tax, and legal-compliance obligations. Order and delivery records may be retained as evidence in the event of disputes or fraudulent claims.

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Request deletion of your information, subject to our legal-retention obligations
• Opt out of marketing communications at any time

To make a request, contact us at hello@PepsRUs.com.au.

Our website and products are not intended for anyone under 18. We do not knowingly collect personal information from persons under 18. If you believe we have collected such information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Updates take effect immediately upon posting to the website. Continued use of the site constitutes acceptance of the revised policy.

For privacy enquiries, contact hello@PepsRUs.com.au. See also our Terms and Conditions.